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1. Booking Process

How do I make a reservation?

Reservations can be made directly by phone, via our website, or through Online Travel Agency (OTA) sites such as Airbnb, Cottages in Canada, and VRBO. Please note that booking directly with us by phone or website benefits both the host and guests, as OTA platforms charge additional fees for their services.

What is your cancellation policy?

Cancellation deadline:

If you cancel your reservation at least 60 days prior to your scheduled arrival date, a full refund will be provided. Cancellations made with shorter notice will not be eligible for a refund.

Exceptions for unforeseen circumstances:

Certain unforeseen circumstances, such as severe storms in the wintertime leading to highway closures, may occur. In such rare instances, a refund may be granted for cancellations directly caused by these unavoidable events. Please contact us as soon as possible in such cases to discuss your options.

Can I modify my reservation after booking?

Certainly. Please contact us at least 7 days prior to your scheduled arrival date, should you wish to request any changes to your reservation.

2. Property Information

What amenities are included in the rentals?

Please refer to individual property listings for included amenities: TRAVERSE | VICTORIA

How many bedrooms and bathrooms do the properties have?

Please refer to individual property listings for included accommodations: TRAVERSE | VICTORIA

Are the kitchens fully equipped with appliances and cookware?

They absolutely are. Please refer to individual property listings for included kitchen & dining amenities: TRAVERSE | VICTORIA

3. Check-In/Check-Out

What time is check-in and check-out?

Check-in time is at 4:30 PM, and check-out time is at 11:00 AM.

Is early check-in or late check-out available?

Early check-in and late check-out requests are subject to availability and will incur an additional fee of $50 per hour. If you arrive late or depart early, regular rates will apply; no discounts will be provided.

How do I obtain keys to the property?

During your stay, self check-in is available via keypad access.

4. Payment & Fees

What forms of payment do you accept?

We accept the following forms of payment:

  • Interac e-Transfer
  • PayPal (Debit or Credit Card)

Are there any additional fees or taxes not included in the rental rate?

An accommodation tax of 6% is applicable to your booking total, excluding the refundable damage deposit.

Is a security deposit required? If so, how is it handled?

A damage deposit of $1,500 is required to reserve the property. This deposit will be fully refunded the day after departure, provided no property damage is noted during the stay.

5. Property Policies

What are the rules regarding smoking and pets?

Please refer to individual property listings for our Rules & Etiquette policies: TRAVERSE | VICTORIA

Is there a maximum occupancy limit for the properties?

Please refer to individual property listings for our Occupancy & Stay policies: TRAVERSE | VICTORIA

Are there any noise restrictions or quiet hours?

Please refer to individual property listings for our Rules & Etiquette policies: TRAVERSE | VICTORIA

6. Local Area Information

What attractions and activities are nearby?

We invite you to visit our EXPERIENCE page to discover our property highlights, and unlock your stay’s potential.

Where are the nearest grocery stores, restaurants, and other amenities?

You’ll find convenient options for groceries, dining, and other amenities nearby:

7. Accessibility & Special Needs

Are the properties wheelchair accessible?

While we strive to accommodate diverse needs, currently, our properties do not offer wheelchair accessibility.

Do you provide accommodations for guests with disabilities or special needs?

While we strive to accommodate diverse needs, currently, our properties do not offer accommodations for guests with disabilities or special needs.

Are there any specific features or amenities for families with children?

For our guests with young children, we offer:

  • Pack & Play Travel Crib
  • High Chair
  • Children’s Dinnerware
  • Playroom with Toys, Books and Games

8. Maintenance & Support

What should I do if I encounter any issues during my stay?

If you encounter any issues during your stay, please don’t hesitate to let us know. Upon your arrival, we’ll provide you with contact information for reaching out to us directly via phone or text.

Is there someone available onsite or locally to assist with emergencies?

While we don’t have someone available onsite, in the event of emergencies, please dial 911 immediately to contact local emergency services. Additionally, we will provide you with emergency contact information upon your arrival. This will enable you to reach us directly for any urgent matters that require our immediate attention.

How do I contact you for assistance or inquiries during my stay?

If you require any assistance during your stay, please don’t hesitate to let us know. Upon your arrival, we’ll provide you with contact information for reaching out to us directly via phone or text.